- I don't see my refund/credit, how long will it take to show up?
- I placed an order but need to change my address, how do I do this?
- What is your shipping policy?
- My tracking email only shows one tracking number for multiple orders, is this right?
- How can I track my order?
- What method of shipping is used to deliver my order?
I don't see my refund/credit, how long will it take to show up?
If you have shipped a return back to our warehouse, our team will inspect the return once it has been received, and then process your refund to original payment method. This may take 7-10 business ...See more
I want to buy from you. How do I start?
We make buying from Helpsy Source as simple and easy as possible! Browse our Helpsy Source website, add your desired products to your cart, then check out when you have finished your shopping exper...See more
Can I source inventory in person?
Yes! Both our warehouses (Philadelphia, PA & Eatontown, NJ) are open to the public by appointment for shopping in person. We also offer in-person events monthly that allow customers to purchase in ...See more
I placed an order but need to change my address, how do I do this?
There may be no available options to modify your shipping address depending on the time frame of your order. If this is the case, please email us at firstname.lastname@example.org with your information, ...See more
What's the percentage of damaged or flawed items to expect in each order?
As per industry standards, average and acceptable damages are expected to be up to 15% for each order of merchandise. We do not offer credit or accept claims for less than 15% damages in your orde...See more
How quickly will my order ship?
Great question! Fulfillment time varies depending on the product ordered. Some inventory is fulfilled within a few days and some inventory may take 12-14+ business days for fulfillment. We apprec...See more